FAQ

Below you will find answers to some frequently asked questions.  If you have a question that I have not answered below, then please email your question to info@myonlineenglishlesson.com and I will get back to you as soon as possible.

Frequently asked questions

How are the online lessons delivered?


Through the Zoom platform - so please download Zoom to your computer, lap-top, tablet or device. Before the start of a lesson, you will receive an email with a link to the Zoom meeting/lesson. Please open the link to start the lesson.




What equipment do I need?


You will need to use a device with a camera. For better sound quality, you might want to use a headset with a microphone. You might also want to use an ethernet cable for a more stable internet connection.




Do I need to buy a course-book or pay for lesson materials?


No - lesson materials are provided and are included in the price of the online lesson or course. However, if there is a course-book or specific material you would like to cover in our lessons, I am always happy to accommodate that.




How long are the online lessons?


An online English lesson is 60 minutes long.




Can I re-schedule or cancel a lesson?


You can re-schedule the time and day of a lesson up to 24 hours before the start of the lesson. It is not possible to re-schedule a lesson without giving 24 hours’ notice. Once a lesson has been booked and paid for, it is not possible to cancel or get a refund.





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